At End Tackle, we aim to provide a straightforward shopping experience with fast, reliable UK delivery.
We currently deliver within the UK only.
All orders qualify for FREE Royal Mail delivery, with no minimum spend.
Our standard delivery options are:
Most orders arrive promptly following dispatch; however, delivery times can vary depending on the destination and Royal Mail's service.
Please allow up to 3 working days from dispatch before contacting us about a delayed delivery.
Delivery estimates are not guaranteed unless expressly stated otherwise.
For stocked products, we aim to provide same-day dispatch for orders placed before:
Monday–Friday: 4:00pm
Saturday: 11:00am
Sunday & Bank Holidays: Closed
Orders placed after these cut-off times will normally be dispatched on the next working day.
Our Custom Rigs and Leadcore products are made or prepared to order and normally require an additional 1–3 working days before dispatch.
Where a product is made to your individual specification or personalised for you, the statutory right to cancel for a change of mind may not apply.
This does not affect your rights if an item is faulty, damaged, not as described or otherwise does not conform to your contract.
Where available, delivery or tracking information will be provided after dispatch.
Some Royal Mail services provide delivery confirmation rather than full end-to-end tracking, so an estimated arrival time may not always be available.
If your order has not arrived within the expected timeframe, please contact us at sales@end-tackle.co.uk and we will investigate the delivery.
Please check that your delivery address is correct before completing your order.
If you are purchasing from us as a consumer online, you normally have the right to cancel your order within 14 days of receiving your goods, without giving a reason.
To exercise your right to cancel, please contact us at sales@end-tackle.co.uk within the 14-day cancellation period and clearly tell us that you wish to cancel your order.
After notifying us of your cancellation, you must return the goods to us within a further 14 days.
Unless the goods are faulty, damaged, incorrect or otherwise not as described, you are responsible for the direct cost of returning them.
We recommend obtaining proof of postage when returning goods.
You are entitled to inspect and handle goods to establish their nature, characteristics and functioning.
You are responsible for any reduction in the value of the goods caused by handling them beyond what would reasonably be permitted when examining them in a shop.
Where permitted by law, we may make an appropriate deduction from your refund to reflect this reduction in value.
When you validly exercise your right to cancel, we will refund the price paid for the returned goods.
Where you have paid a delivery charge, we will also refund the cost of our least expensive standard delivery option, as required by law. Any additional amount paid for an enhanced or premium delivery service does not have to be refunded.
Refunds will be made using the original payment method unless otherwise agreed.
We may withhold your refund until we have received the goods back or you provide evidence that you have returned them, whichever occurs first.
We will issue the refund without undue delay and no later than 14 days after receiving the returned goods or evidence that they have been sent back, as applicable.
If your order arrives faulty, damaged, incorrect or not as described, please contact us as soon as possible at sales@end-tackle.co.uk.
Please provide your order number and details of the problem. We may also ask for photographs to help us resolve the issue quickly.
Your legal rights for faulty goods are separate from the 14-day change-of-mind cancellation right.
Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described. Consumers generally have a 30-day short-term right to reject faulty goods and receive a refund. Other rights, including repair or replacement, may apply after this period.
Nothing in this policy affects your statutory rights.
In the unlikely event that an item becomes unavailable after you place your order, we will contact you as soon as possible.
Where appropriate, we may offer an alternative, dispatch the available items and refund the unavailable item, or provide a refund.
We will not substitute an unavailable product with a different product without your agreement.
Customers are responsible for providing accurate delivery information when placing an order.
If you notice an error in your delivery address, please contact us as soon as possible. We will do our best to correct it before dispatch, but this may not be possible once your order has been sent.
If an order is returned to us because an incorrect or incomplete delivery address was provided, please contact us so that we can arrange the appropriate next steps.
If your order has not arrived within the expected delivery timeframe, please contact End Tackle rather than Royal Mail in the first instance.
We will investigate the delivery and, where appropriate, contact the delivery provider.
If you have any questions regarding delivery, cancellations, returns or refunds, please contact:
End Tackle Limited
Email: sales@end-tackle.co.uk
Please include your order number when contacting us so we can deal with your enquiry as quickly as possible.
Nothing in this Delivery & Returns Policy limits or excludes your statutory consumer rights.
End Tackle limited
Company Number: 15083156